Shipping & Returns
Athena Craftworks stands out as the premier provider of custom 3D printing services in India with a commitment to fast, reliable and secure shipping.
Shipping Policy
At Athena Craftworks, our mission is to deliver your custom 3D printed masterpieces safely and on time. We’re proud to be India’s trusted partner for high-quality 3D printing services, and our shipping policy reflects our commitment to excellence.
Shipping Process & Proof of Delivery
Secure Packaging & Handling
Every order is packaged with utmost care to ensure your 3D printed project arrives in pristine condition.
Video Unboxing Requirement for Damaged Goods
If your package arrives damaged, we require a brief video of the unboxing process:
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Step 1: Record the unopened package, including the shipping label.
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Step 2: Capture the entire unboxing without edits.
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Step 3: Clearly show any damage while the item remains in its original packaging.
Act Within 48 Hours
Contact us at athenacraftworks@gmail.com within 48 hours of delivery, including your order number and unedited video. This ensures swift verification and prompt resolution!
Return & Exchange Policy
Eligibility
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Products must be unused and unaltered.
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Returns are accepted within 7 days of delivery.
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Customized items are eligible for return only if defective or damaged upon arrival.
Procedure
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Email your order number and reason for return to athenacraftworks@gmail.com.
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Follow the provided return instructions.
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Upon receipt, we will process a refund or exchange within 5-10 business days.
Refunds & Exchanges
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Full Refund: Issued if the product is defective or if an error occurred on our part.
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Partial Refund/Exchange: May be offered if the item is not in its original condition.
Return shipping costs are typically the customer’s responsibility unless the error lies with us.
Commitment to Quality & Consumer Rights
We adhere to strict quality controls to ensure every package reflects our reputation for premium 3D printing services. This policy does not affect your statutory consumer rights under Indian law.
Our goal is to provide you with the best experience possible and we are here to make sure you are delighted with your custom 3D printed products!