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Privacy Policy

Effective Date: February 17, 2025

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At Athena Craftworks, we’re not just about mind-blowing custom 3D printing in India—we’re also committed to protecting your privacy. This Privacy Policy explains how we collect, store, and use your personal information when you visit our website (athenacraftworks.com) or use our industry-leading 3D printing services. We adhere to the highest data protection standards as mandated by the Digital Personal Data Protection Act, 2023 (DPDP Act).

Information We Collect

Directly Provided Data:
 

  • Personal Details: Your name, email, phone number, and postal address.
     

  • Account Information: Username, encrypted password, and profile data.
     

  • Payment & Order Details: Securely processed credit card information and billing details (we never store your raw credit card data).
     

  • Project Insights: Your 3D models, design files, specifications, and creative briefs.
     

  • Communications: Emails, chat messages, and contact form submissions.
     

Automatically Collected Data:
 

  • Technical Data: IP address, browser type, operating system, and timestamps.
     

  • Cookies & Tracking: Session and persistent cookies via Wix’s advanced management system to optimize your experience.
     

  • Analytics: Usage patterns and behavior metrics collected through tools like Google Analytics, helping us fine-tune our custom 3D printing services.
     

How We Use Your Information

  • Service Delivery: We use your data to process your orders, manage your projects, and provide top-notch customer support for our custom 3D printing services in India.
     

  • Personalization: Enhance your experience by tailoring website content, product recommendations, and marketing communications to your interests.
     

  • Marketing & Growth: With your consent, we send promotional offers and updates that keep you informed about our latest 3D printing innovations.
     

  • Compliance & Security: Ensure regulatory compliance, detect and prevent fraud, and protect our legal interests.
     

Data Sharing & Protection

  • Trusted Third Parties:
    We partner with secure third-party providers (payment gateways, shipping companies, analytics tools) who are contractually bound to protect your data.
     

  • Platform Integration:
    Our website is powered by Wix. For detailed data practices, please review Wix’s Privacy Policy.
     

  • Legal Requirements:
    We may disclose your data to law enforcement or government bodies as required by law.
     

  • Business Transfers:
    In cases of mergers or asset sales, your information may be transferred securely to the new entity.
     

Your Rights & Data Retention
 

  • Your Rights: As a valued data principal under the DPDP Act, you have the right to access, correct, delete, or restrict the use of your personal data. You may also request data portability or object to data processing. Contact us anytime to exercise these rights.
     

  • Data Retention: We retain your data only as long as needed to deliver our custom 3D printing services or to comply with legal obligations. Inactive accounts may be purged after three years.
     

Changes & Contact
 

We periodically review this policy and may update it to reflect new legal or operational requirements. The latest version will always be available on our website.
 

Contact Us:

For questions, data requests or concerns, please email us at athenacraftworks@gmail.com or drop us a message.

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